- 1Open the Destek (Support) tab in the portal and go to the Yeni destek talebi (New request) form.
- 2Write a short, clear subject (e.g. "Contact form doesn't send email").
- 3Choose a category: bug, change request, question, access/account, billing or other.
- 4Choose a priority and, if relevant, the related project.
- 5Describe the problem step by step. You can attach screenshots or documents: up to 3 files, 4 MB in total (PDF, PNG, JPG, WEBP, DOCX, XLSX, TXT).
Request statuses
| Status | Meaning |
|---|---|
| Açık (Open) | Your request is with our team |
| Yanıtınız bekleniyor (Waiting for you) | We asked you something; reply on the request page |
| Çözüldü (Resolved) | We believe it's fixed; reply if it isn't |
| Kapandı (Closed) | The request is complete |
Replies appear on the request page.